Terms of Service
The plain English terms for using Rainflower Cleaning and this website.
Bookings & payment
Online bookings reserve your arrival window with a deposit that goes toward your total, and the balance is due after your clean. Reschedule free anytime with the link in your confirmation email. Cancel 48 or more hours before your arrival window for an automatic full deposit refund. Inside 48 hours the deposit is non refundable online, but call or text me and we will work it out together. Every clean is backed by my 24 hour reclean guarantee.
Lockouts, breakage & photos
Lockouts: If I can't get in within 30 minutes of your arrival window, the deposit is kept. Please double check codes, keys and gate access before your clean.
Breakage: If anything is damaged during a clean, I'll tell you right away. Please put away fragile, valuable or loose items before I arrive.
Photos: I'll always ask before sharing before and after photos of your home. Shared photos never show personal items or anything that identifies your home.
Cards on file
When you pay a deposit or a balance online, your card is kept securely by Stripe so I can settle what is left after your clean, and any repeat visits we have agreed, without sending you another invoice. I never see or store your card number. Email [email protected] any time and I will remove it.
SMS terms
By providing your mobile number on my booking or quote forms, or by texting my business number, you agree to receive text messages from Rainflower Cleaning about your quote, bookings, and appointments, and replies to your inquiries. Message frequency varies (typically 1 to 4 messages per booking). Message and data rates may apply. Reply STOP to cancel at any time and HELP for help, or contact me at (971) 451-3029 or [email protected]. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See my Privacy Policy at rainflowercleaning.com/privacy for how your information is handled.
Website
Content on this site is provided as is for information about my services. Prices shown are current but may change, and the price confirmed at booking is the one that applies to your clean.
Contact
Rainflower Cleaning, serving Portland, Milwaukie, Oregon City & surrounding areas. (971) 451-3029 · [email protected]