Rainflower Cleaning

Frequently Asked Questions

Everything you need to know before booking, from cleaning packages and pricing to scheduling, supplies, and what to expect when I clean your home.

Services & pricing

What cleaning packages do you offer?

I offer three cleaning packages to fit different needs: the Refresh Clean for routine upkeep and regularly maintained homes, the Signature Clean for a more detailed deep clean and areas needing extra attention, and the Full Care Clean for my most thorough top to bottom cleaning, including major home resets, move ins, and move outs. I also offer Hoarding & Heavy Clutter Cleaning and Home Reset & Household Help as specialty hourly services for homes that need a different kind of hands on support. Visit the Pricing page to compare what’s included and find the best fit for your home.

What’s included in each package?

Refresh Clean covers the essential routine cleaning throughout your home, including kitchens, bathrooms, dusting, floors, mirrors, and frequently used surfaces. Signature Clean includes everything in Refresh Clean, plus more detailed attention to buildup, baseboards, doors and frames, cabinet fronts, window sills, and other areas that need extra care. Full Care Clean includes everything in Signature Clean, plus my most detailed cleaning for major home resets, move ins, and move outs, including trim, inside cabinets and appliances, interior windows, and hard to reach details.

How does pricing work?

Each cleaning package has a clear starting price, and your final price is based on your package, your bedroom and bathroom count, and any add ons you choose. For most homes, you can see your exact price instantly on the booking page and book online in about two minutes. If your home needs extra attention, like heavy buildup or clutter, request a free quote and I’ll give you a personalized price before any cleaning begins.

Have a half bath? Count only your full bathrooms when booking, then add Half Bathroom as an add on for $30.

First time customers can also use code WELCOME15 at checkout for 15% off their first cleaning. One per household, new clients only.

Which package should I pick for a first time clean?

For many first time cleanings, I recommend the Signature Clean because it goes beyond routine upkeep and gives extra attention to buildup, overlooked areas, and details that may need more care. This creates a great starting point if you’d like to maintain your home with Refresh Cleans afterward. If your home is already regularly maintained, a Refresh Clean may be enough. For homes needing a more extensive reset, the Full Care Clean may be the better fit. Not sure? Send me a quote request and I’ll help you choose the right service for your home.

Do you handle move in and move out cleans?

Yes! The Full Care Clean is my most thorough cleaning package and is a great choice for move ins and move outs. It includes detailed cleaning throughout the home, with extra attention to areas such as baseboards, doors and trim, interior cabinets and drawers, the refrigerator and oven, and interior window glass. Whether you’re preparing a home for its next resident or getting your new space ready to settle into, the goal is to leave it feeling fresh, clean, and ready for its next chapter.

Booking & Scheduling

What areas do you serve?

Rainflower Cleaning serves Portland, Milwaukie, Oregon City, Lake Oswego, Oak Grove, Gladstone, Happy Valley, Sellwood, Eastmoreland, and surrounding areas. Not sure if you’re within my service area? Just ask. I may still be able to help!

How do I book a cleaning?

Most cleans book online in about two minutes: pick your package on the booking page, see your exact price instantly, and reserve your day with a $50 deposit. The deposit goes toward your total, with the balance due after your clean. For bigger or unusual jobs, like heavy buildup, hoarding support, or anything you'd rather talk through first, request a free quote and I'll follow up personally.

Plans change? Rescheduling is always free using the link in your confirmation email. Cancel 48 or more hours before your arrival window and your deposit is automatically refunded in full. Inside 48 hours the deposit isn't refundable online, but call or text me and I'll figure it out with you.

What are your hours and availability?

Rainflower Cleaning is available Monday through Friday, 8:00 AM to 8:00 PM. Cleaning appointments are scheduled based on availability. Have a question or need a specific time? Feel free to reach out through the contact form, and I’ll do my best to accommodate your needs.

Do I need to be home during the clean?

Not at all! You’re welcome to be home, but you don’t have to be. Just provide access instructions ahead of time so I can complete your cleaning while you’re away.

How should I prepare for a visit?

You don’t need to do a lot before I arrive! If possible, picking up personal items, dishes, toys, and excess clutter helps me spend more of your appointment focused on cleaning rather than organizing. Please make sure I can easily access the areas you’d like cleaned, and if there’s anything that needs special attention, just let me know ahead of time.

What to expect

Do you bring your own supplies and equipment?

Yes! I bring the cleaning supplies and equipment needed for your service, so you don’t have to worry about providing anything. If you have a specific product you prefer used in your home, just let me know ahead of time.

Who will be cleaning my home?

I will! Rainflower Cleaning is locally owned and personally operated, which means you’ll know exactly who is coming into your home. I personally handle each cleaning with care, consistency, and attention to detail. My goal is to build trust with my clients and provide the kind of personalized service that can be harder to find with a large cleaning company.

What if something was missed?

Every clean is backed by my 24 hour reclean guarantee: if any area misses the mark, tell me within 24 hours and I'll come back and clean that area again for free. Just reply to your confirmation email, or call or text me.

What if I have pets? 🐾

I love pets! For their safety and so I can give your home my full attention, please secure them during the clean. A crate, a closed off room, or the yard all work great. Add their names and where they'll be in the booking notes.

If you'd like nontoxic, pet safe cleaning products or steam mopping instead of chemical cleaners on your floors, just let me know when you book or in your notes. I'm happy to accommodate that for your home.

Are there things you don’t clean?

Yes. For safety, I don’t handle biohazard or hazardous material cleanup, needles, blood, significant human or animal waste, severe mold, or active pest infestations. I also don’t haul away junk or move heavy furniture. If you’re unsure about something specific, just ask when requesting your quote.

How long will my cleaning take?

Cleaning time varies depending on the size and condition of your home and the service you choose. I’ll give you a better idea of what to expect once I review your quote request.


🌸 Still have questions?

I’m happy to help. Reach out with any questions, or request a personalized quote and I’ll help you find the right cleaning service for your home.

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